HOW TO REGISTER?
Through website: www.betsportnamibia.com
To register on the our Web page, please click on the Register button in the upper right part of the screen. After this action, you should see Register page where you need to input your register data (name, e-mail, birth day, time zone and password).
Attention: password requires minimum one uppercase and one lowercase letter. Minimum length is 8.
Please make sure that all data you have entered is the correct ones, agree with the Terms and Conditions and press the Save button.
If you have successfully registered yourself, you will receive a confirmation email to a provided email address. May you have any problem during registration, please contact our Support Service.
Through retail:
Fill the form and give it away together with your ID to the cashier. The cashier will create a player account for you and you will get a verification email to your email address with a link and by clicking on it, you will be redirected to set a password by your choice. You will do that by entering password twice, password requires minimum one uppercase and one lowercase letter. Minimum length is 8.
Once you have set the password, you will be able to place bets, pay in tickets on Virtual games and enjoy wide range of casino games.
I DIDN’T RECEIVE VERIFICATION EMAIL, WHAT SHOULD I DO?
If you didn’t receive Verification email, we kindly ask you to check your Spam/Junk folder. If you still can’t find it, please contact our Support Service and they will assist you.
HOW CAN I ACCESS MY ACCOUNT?
You can access your player’s account by going to the website www.betsportnamibia.com. Click on the Sign In button in the right top corner, insert your Email address/Username and password. May you have any problem, please contact our Support Service and they will assist you.
I FORGOT MY PASSWORD, WHAT SHOULD I DO?
Click on “Forgot password” on the Sign In form, and you will be asked to enter your registered email address. After that, you will receive an email with a verification link through which you will be able to set a new password. Further instructions will be available in email message. If you still have problems to set a new password, please contact our Support Service and the will assist you.
HOW CAN I CHANGE MY PASSWORD?
Once you are logged into your account, click on the your name in the top right corner of the website, and then click on the “My account”. On the main menu, on the left side of the screen, you will see an option “Change password”, and by clicking on it, you will able to change your current password.
HOW CAN I BE SURE THAT MY DATA IS PROTECTED?
Players data security is our priority number one and we are particularly devoted to it. All data is protected by the latest SSL technology, which allows the highest security on the internet.
HOW CAN I CHANGE MY PERSONAL DATA?
Once you are logged into your account, click on the your name in the top right corner of the website, and then click on the “My account”. You will be offered a page with your personal data. Some data is changeable, and some of them not. For those that you can’t change on your own, please contact our Support Service.
HOW TO VERIFY MY ACCOUNT?
To comply with online gaming regulations, we are required to verify the identity and age of our customers to ensure no underage gaming can occur. To verify your account, you will be required to upload a scan or photograph of an official identity document (passport, driving license, national ID card etc...) so that we can verify your account manually.
You can do this by going to the My account option, choosing Identity Verification and uploading scan or photograph of an official layers of security controls that protect your information from unauthorised access and only employees working on your document verification have access to the data.
MAY I HAVE MORE THAN ONE ACCOUNT?
Each user is allowed to have one account only. Possession of more than one account leads to suspension of all of them. Data registered on the website has to match to those from the ID document. Possession of more than one account is strictly prohibited.
WHERE CAN I SEE THE TICKETS HISTORY AND TRANSACTIONS?
Once you are logged into your account, click on the your name on the top right corner of the website, and then click on the “My account”. On the main menu, on the left side of the website, you will see a drop down menu “History”, and there you can choose whether Virtual games, Sport, Live Sport history.
CAN I SELF-EXCLUDE MYSELF?
If you want to close, deactivate or can’t access to your account, please contact our Support Service.
DEPOSIT / WITHDRAWAL THROUGH WHICH SYSTEMS CAN I DEPOSIT?
You can pay in money in the following ways:
In our Betsport Namibia retail branches
Deposit in some of Betsport Namibia shops
All you have to do in order to deposit money on your Player’s account is to go to the nearest Betsport Namibia shop and provide your Username, as well as the amount you would like to pay in. The money will be on your account instantly.
HOW DO I WITHDRAW MONEY FROM MY PLAYER’S ACCOUNT?
You can pay out money in the following ways:
Withdrawal in Betsport Namibia
